Edouard Ettedgui - Group Chief Executive

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Edouard Ettedgui joined Mandarin Oriental Hotel Group as Chief Executive in 1998. The hotel group was, at the time, well recognised for providing award-winning service in its Asian heartland and was beginning to embark upon a global growth strategy. Under his leadership, the Group’s portfolio has increased from 11 to 41 hotels worldwide currently, and is on track to being widely recognised as the best luxury hotel group in the world, operating over 10,000 rooms in key city and resort destinations.

The Group is represented in some of the world’s most desirable and strategic locations and continues to gain momentum. The focus on geographic diversity has complemented the Group’s traditional Asian base, and includes dynamic developments in key business and resort destinations in Asia, Europe and the Americas.

Other strategic milestones during Ettedgui’s tenure include the development of Mandarin Oriental’s exclusive spa concepts, the launch of its residential component, The Residences at Mandarin Oriental, and the development of the Group’s Hideaway Resorts in Chiang Mai, Thailand and Riviera Maya in Mexico.

Mr Ettedgui brings to Mandarin Oriental extensive business development and financial experience. A French national, he obtained his degree from ESSEC in Paris before joining Philips International in the Netherlands. His early career with the company took him to Morocco and France and he soon became a Director for Philips’ operations in Zambia, Zimbabwe, Peru and Italy. Many of these positions were also combined with representing the French Government as Trade Counsellor.

In 1990, he joined BAT Industries PLC in London as Head of Finance and was promoted to Group Finance Controller in 1993. In 1995, he gained the additional responsibility of Director for New Business Development. In January 1996, he joined the board of the newly-created British American Tobacco Holdings as Business Development Director.

In August 1996, Mr Ettedgui moved to Asia as Group Finance Director of Dairy Farm International Holdings Limited, where he remained until his move to Mandarin Oriental.

He is a member of the World Travel & Tourism Council (WTTC) Executive Committee and has also been appointed Advisor of External Trade in Hong Kong by the French Government.

Stuart Dickie - Chief Financial Officer

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Stuart Dickie, appointed Chief Financial Officer from 1 April 2010, is responsible for establishing major corporate financial strategies, objectives and policies for the Group. 

Mr Dickie joined Mandarin Oriental as Director of Corporate Finance at the end of 2000 and in his nine years with Mandarin Oriental has been responsible for meeting the overall funding requirements of the Group together with other tax and treasury matters. He has also played a key role in the successful disposal of a number of the Group’s assets.  

Mr Dickie was a Senior Manager with PricewaterhouseCoopers in Hong Kong from 1994-2000.  He is a Chartered Accountant, a member of the Association of Corporate Treasurers and has a B.A. (Hons) in Business Studies from Sheffield Hallam University.

Mr Dickie is a British national.

Michael Hobson - Chief Marketing Officer

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Michael Hobson, Chief Marketing Officer, has more than 30 years experience in the hospitality industry, joining Mandarin Oriental Hotel Group in May 1994.  He has lived in Hong Kong since 1985.

Mr Hobson joined the Group from Omni Hotels Asia-Pacific where he held the position of Vice President of Sales and Marketing Worldwide.  Prior to that he worked with Shangri-La Hotels and Resorts as Group Director of Sales and Marketing. His hospitality career began with Grand Metropolitan in 1978, and in his nine years with the company, he concentrated on sales and development and was stationed in the United Kingdom, Latin America, USA, Singapore and Hong Kong.

A British national, Mr Hobson holds an MBA from the University of Leicester having previously studied Hotel and Catering Operations at Brighton Technical College in the United Kingdom.

Andrew Hirst, Operations Director, Asia

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Andrew Hirst, Operations Director is responsible for the Group’s current and future portfolio in Asia, and for driving the Group’s award-winning customer service initiatives as well as other global operational functions such as Spa and Rooms.

Mr Hirst has over 26 years experience in hotel management of international luxury brand properties, and is well-known within the lodging industry through his roles in associations and societies.

Mr Hirst joined Mandarin Oriental Hotel Group in 1988 and has held senior management positions in many Mandarin Oriental hotels throughout the Asia Pacific region.

Mr Hirst was educated in London and is a Licentiate member of the Hotel Catering Institute Management Association.

Christoph Mares, Operations Director, Europe, Middle East and Africa

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Christoph Mares, Operations Director, Europe, Middle East and Africa, manages the Group’s current and future portfolio across the region. He is also responsible for overseeing Mandarin Oriental’s global food and beverage operations.

Mr Mares re-joined Mandarin Oriental Hotel Group from his position of Chief Operating Officer, Emaar Hospitality Group LLC, based in Dubai. Prior to leaving Mandarin Oriental Hotel Group in 2008, Mr. Mares had been General Manager of Mandarin Oriental Hyde Park, London and was instrumental in positioning the property as one of London’s top-performing luxury hotels. Mr. Mares joined Mandarin Oriental Hotel Group in 2000, and held senior management positions within the Group’s portfolio of hotels in London, Paris and Munich. Mr Mares has over 20 years experience in luxury hotel management across the globe.

Richard Baker - Executive Vice President, Operations Director – The Americas

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Richard Baker Executive Vice President, Operations Director – The Americas is responsible for the operations of the Group’s current and future portfolio of hotels in The Americas.  Mr Baker is also responsible for the Group’s global Residences at Mandarin Oriental projects.

Mr Baker joined Mandarin Oriental in May 2006 as General Manager, Corporate in the Americas. Prior to joining the Group, Mr Baker gained over 20 years experience in luxury hotel management, holding senior management positions with Rosewood Hotels and Resorts and Four Seasons.

Terry L Stinson - Development Director and President, The Americas

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Terry L Stinson joined Mandarin Oriental Hotel Group as Group Development Director in 1997. In May 2008 he assumed the title of Development Director and President, The Americas, providing strategic advice to the region’s leadership team. He is primarily responsible for overseeing the Group’s global Development and Technical Services departments and works closely with the Group’s external partners on the continued development and execution of new Mandarin Oriental projects around the world. Mr Stinson is the Group’s most senior representative in The Americas.

He has a wealth of experience in the hotel industry, including ten years with The Ritz-Carlton Hotel Company where, as Executive Vice President, he spent four years overseeing all of their development activities. Prior to this he was General Counsel of the company, responsible for all legal affairs, including the negotiation of new joint ventures and management agreements.

Mr Stinson holds an Engineering degree from Vanderbilt University and a J.D. from the University of Tennessee. He is an American citizen.

Jill Kluge - Group Director of Brand Communications

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Ms Kluge joined Mandarin Oriental in 1991 in Hong Kong as Group Public Relations Manager. Prior to joining the Group, she held various sales and marketing positions in a variety of hotel companies in the UK and Asia. Ms. Kluge is now Group Director of Brand Communications and is responsible for overseeing all corporate communications activities including financial communications, global public relations, international advertising and sales and marketing materials.

Ms Kluge transferred to the Group’s corporate office in London in 2001.

Ms Kluge is Welsh and has a BA Honours Degree in History from the University of Wales. She also studied at the Polytechnic of Wales for the Associateship of the Institute of Personnel Management.